Returns

1. Do You Accept Returns?

Yes — we accept returns for both defective and non‑defective products.

2. Return Window

14 days from the date the customer receives the item.

3. Conditions for Returns

A product may be returned if:

  • It arrives damaged or defective

  • The wrong item was supplied

  • It does not match the description

  • You change your mind within 14 days (unused condition)

To be eligible, the item must be:

  • Unused

  • In original packaging

  • Complete with all parts and hardware

4. Return Method

Customers can start a return by emailing

We will provide instructions and a return address.

5. Return Shipping Fees

  • Faulty or incorrect items: Wee Make Change covers return shipping.

  • Change‑of‑mind returns: Customer pays return shipping.

6. Refund Method

Refunds are issued to the original payment method once the returned item is received and inspected. Processing time: 3–7 business days.

7. Exchanges

Yes — we accept exchanges.

8. Non‑Returnable Items

Unless faulty, the following cannot be returned:

  • Custom‑built trailers

  • Custom‑fabricated components

  • Items modified after delivery

  • Products damaged through misuse or incorrect installation

9. Consumer Guarantees Act (CGA)

All returns and remedies comply with the New Zealand Consumer Guarantees Act, ensuring customers receive products that are fit for purpose and of acceptable quality.